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Customer Service via WhatsApp Course

Customer Service via WhatsApp Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Customer Service Through WhatsApp Course teaches you how to manage chats swiftly, clearly, and professionally. You will learn WhatsApp features, chat etiquette, and concise writing, plus de-escalation, active listening in text, and structured templates. Practice technical troubleshooting, order and returns handling, privacy-safe verification, and organised multitasking so you resolve issues faster and boost customer satisfaction in every conversation.

Elevify advantages

Develop skills

  • Mastery of WhatsApp support: handle chats quickly with professional call centre techniques.
  • De-escalation through text: calm angry customers swiftly with proven scripts.
  • Basics of tech troubleshooting: guide device fixes step-by-step in WhatsApp.
  • Handling orders and returns: resolve delivery, RMA, and refund issues in chat.
  • Secure messaging: verify identity and protect customer info in every chat.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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