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Customer Service for People with Disabilities Course

Customer Service for People with Disabilities Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Service for Persons with Disabilities Course equips you with practical skills to assist customers with hearing, visual, cognitive, speech, and mobility impairments via phone, text, and video. You will learn inclusive scripts, respectful language, basics of assistive technology, legal obligations, and accessibility performance indicators to resolve issues quickly, safeguard privacy, and provide assured, top-notch support each time.

Elevify advantages

Develop skills

  • Accessible channels setup: configure phone, chat, SMS, and VRI for persons with disabilities.
  • Inclusive call scripts: adapt language for blind, deaf, and cognitive needs swiftly.
  • Disability-aware communication: serve with respect, clarity, and legal compliance.
  • Assistive tech readiness: support screen readers, RTT, captioned calls, and more.
  • Accessibility KPIs tracking: monitor FCR, wait times, and satisfaction by disability.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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