Telemarketing Operator Course
This course provides essential training for telemarketing operators, focusing on complaint resolution, customer service, sales techniques, and quality assurance to enhance performance and customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Telemarketing Operator Course equips you with hands-on skills to manage incoming complaints, fix slow internet issues, and explain solutions plainly while setting achievable expectations. You'll learn to calm tense calls, apply active listening, and handle time efficiently without compromising customer satisfaction. Boost your sales performance using focused scripts, overcoming objections, and making consultative pitches, all while employing QA tools and self-assessment to monitor progress and advance quickly.
Elevify advantages
Develop skills
- Mastery of complaint calls: quickly identify problems and outline straightforward next actions.
- Emotional smarts during calls: calm situations, listen attentively, and maintain composure.
- Effective phone selling: uncover customer needs, address pushbacks, and seal deals smoothly.
- Skills in presenting offers: showcase packages, costs, and add-ons for fast successes.
- Quality assurance and personal review: apply call checklists and performance measures to enhance each session.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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