ACD Course
The ACD Course provides practical training in intelligent call distribution, IVR development, and performance optimization to enhance customer service efficiency and agent productivity.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The ACD Course equips you with hands-on skills to create intelligent routing, develop effective IVR flows, and leverage caller information to prioritise VIPs and important groups. You will learn practical setup methods, live monitoring, and reporting approaches that enhance service levels, shorten waiting periods and drop-offs, distribute tasks evenly, safeguard agent welfare, and maintain top-notch performance and customer satisfaction.
Elevify advantages
Develop skills
- ACD routing expertise: create clever flows that reduce waiting and improve service levels quickly.
- Workforce adjustment: even out workloads, cut down on exhaustion, and meet occupancy goals.
- IVR and caller info: design menus and info-based routes that minimise wrong directions.
- Skills planning: assign roles, levels, and abilities for better call management.
- Performance improvement: interpret dashboards, trial adjustments, and fine-tune queues every day.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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