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Call Quality Manager Course
Step up your game for inside kol senta with our Oga Kwaliti Kọl Mánẹja Kọ́s. E dey designed for professionals wey wan make sure sey kwaliti dey on top and customers dey happy well well. You go learn how to plan better kwaliti improvement, put better process for ground, and design training wey go target wetin agents need. You go sabi important tins like First Call Resolution and Net Promoter Score. You go also get skills for how to manage people, how to tok well with team members, and how to use data to make better plans. Carry your career go front by making sure calls dey go well and you sabi wetin customers dey talk.
- Plan kwaliti improvement wey correct: See wetin dey worry kol senta and fix dem.
- Put process wey go work: Make tins dey run smoother with better changes.
- Design training wey target wetin dey important: Create lessons wey go boost how agents dey perform.
- Sabi customer feedback: Understand wetin data dey talk so you fit make customers happier.
- Watch progress well well: Track how tins dey go and change plans if e dey necessary.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Step up your game for inside kol senta with our Oga Kwaliti Kọl Mánẹja Kọ́s. E dey designed for professionals wey wan make sure sey kwaliti dey on top and customers dey happy well well. You go learn how to plan better kwaliti improvement, put better process for ground, and design training wey go target wetin agents need. You go sabi important tins like First Call Resolution and Net Promoter Score. You go also get skills for how to manage people, how to tok well with team members, and how to use data to make better plans. Carry your career go front by making sure calls dey go well and you sabi wetin customers dey talk.
Elevify advantages
Develop skills
- Plan kwaliti improvement wey correct: See wetin dey worry kol senta and fix dem.
- Put process wey go work: Make tins dey run smoother with better changes.
- Design training wey target wetin dey important: Create lessons wey go boost how agents dey perform.
- Sabi customer feedback: Understand wetin data dey talk so you fit make customers happier.
- Watch progress well well: Track how tins dey go and change plans if e dey necessary.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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