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Call Center Training Course

Call Center Training Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Boost your performance with focused training that helps you onboard quickly, master product details, and handle tough questions with confidence. Learn to manage conversations, write clear messages, and use key systems like CRM, ticketing, and knowledge tools. Practice with real-life scenarios, get useful feedback, and track early results so you can deliver steady, high-quality customer service.

Elevify advantages

Develop skills

  • Design quick call centre onboarding: create 2-week, results-focused training plans.
  • Build strong product aids: FAQs, cheat sheets, and troubleshooting guides.
  • Master call handling: empathy scripts, de-escalation, and time management skills.
  • Use CRM, ticketing, and knowledge bases to sort customer issues fast.
  • Measure new hire performance: QA scores, FCR, dashboards, and coaching plans.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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