Call Center Training Course
This course equips call centre agents with essential skills for rapid onboarding, effective customer interactions, and performance measurement to ensure high-quality service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Boost your performance with focused training that helps you onboard quickly, master product details, and handle tough questions with confidence. Learn to manage conversations, write clear messages, and use key systems like CRM, ticketing, and knowledge tools. Practice with real-life scenarios, get useful feedback, and track early results so you can deliver steady, high-quality customer service.
Elevify advantages
Develop skills
- Design quick call centre onboarding: create 2-week, results-focused training plans.
- Build strong product aids: FAQs, cheat sheets, and troubleshooting guides.
- Master call handling: empathy scripts, de-escalation, and time management skills.
- Use CRM, ticketing, and knowledge bases to sort customer issues fast.
- Measure new hire performance: QA scores, FCR, dashboards, and coaching plans.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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