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Public Service Training

Public Service Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain practical skills for reliable, citizen-focused public services daily. Learn key Nigerian public service laws, set clear standards, implement simple queue systems to cut wait times, handle complaints, communicate effectively at the frontline, coach staff, and apply feedback tools, KPIs, and affordable tweaks for continuous results.

Elevify advantages

Develop skills

  • Master frontline service: handle complaints and difficult citizens with calm, clear steps.
  • Optimise queues and spaces: design fair, low-cost queues and waiting areas.
  • Design service standards: map citizen journeys and set clear, legal SLAs.
  • Convert feedback to action: turn simple surveys and complaints into quick improvements.
  • Deliver inclusive public service: serve vulnerable groups with empathy and proper protocols.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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