Public Service Training
This course equips you to build trusted, high-impact public services. Master Nigerian public service laws, create clear service standards, manage queues efficiently, coach frontline staff, and use feedback, KPIs, and low-cost fixes for ongoing, measurable improvements in service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills for reliable, citizen-focused public services daily. Learn key Nigerian public service laws, set clear standards, implement simple queue systems to cut wait times, handle complaints, communicate effectively at the frontline, coach staff, and apply feedback tools, KPIs, and affordable tweaks for continuous results.
Elevify advantages
Develop skills
- Master frontline service: handle complaints and difficult citizens with calm, clear steps.
- Optimise queues and spaces: design fair, low-cost queues and waiting areas.
- Design service standards: map citizen journeys and set clear, legal SLAs.
- Convert feedback to action: turn simple surveys and complaints into quick improvements.
- Deliver inclusive public service: serve vulnerable groups with empathy and proper protocols.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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