Public Management Technology Course
Master modern public management technology: design citizen service portals, streamline back-office workflows, manage digital records, track KPIs, and lead secure, data-driven transformation in municipal government operations. This course equips you with practical skills for effective digital service delivery in local government.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches how to plan and deliver effective digital services for local government, covering citizen request systems, multichannel access, secure records management, and integrated case handling. You will learn to apply accessibility, privacy, and transparency standards, design dashboards and KPIs, manage vendors and budgets, and create low-risk roadmaps for data-driven public service improvements.
Elevify advantages
Develop skills
- Design citizen request portals with fast, accessible, mobile-first public service UX.
- Optimise back-office workflows using smart routing, SLAs, and audit-ready case trails.
- Build public sector dashboards featuring KPIs, alerts, and real-time performance views.
- Implement secure e-records with approvals, retention, FOIA-ready search and access.
- Plan govtech rollouts with risk control, vendor selection, and change management.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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