Policy Management Course
Gain mastery in policy management for public services. Develop skills to create citizen complaint policies, establish clear roles and service standards, track cases using key metrics, and promote ongoing improvements in transparent and accountable public administration. This course equips you with practical tools for effective governance and service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Acquire hands-on tools to craft, roll out, and refine straightforward policies for handling citizen requests and complaints. Master defining roles, governance structures, accountability measures, service benchmarks, tracking systems, reporting mechanisms, legal and privacy compliance, change management, risk handling, plus leveraging feedback and KPIs for sustained service enhancements.
Elevify advantages
Develop skills
- Design policy governance with clear roles, approvals, and accountability.
- Draft fair, lawful, transparent citizen complaint procedures quickly.
- Map service workflows for end-to-end request and complaint handling.
- Set up case tracking, KPIs, logs, and reports for public services.
- Plan change implementation with training and risk mitigation.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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