Internal Ombudsman Evaluation and Improvement Course
This course equips participants with the skills to evaluate and enhance internal ombudsman functions, focusing on efficient channel design, workflow optimization, performance tracking, legal compliance, and strategic governance for improved public service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Internal Ombudsman Evaluation and Improvement Course teaches you how to set up effective channels, map out workflows, and track performance using clear indicators and dashboards. You will learn key legal and regulatory requirements, risk management, data quality, and communication focused on citizens, while developing practical plans for governance, ongoing improvements, and implementation that boost transparency, accountability, and service delivery.
Elevify advantages
Develop skills
- Design citizen-friendly ombudsman channels: practical, inclusive and quick to roll out.
- Map and optimise complaint workflows: reduce bottlenecks, delays and rework swiftly.
- Build KPI dashboards and reports: monitor SLAs, satisfaction and service quality.
- Ensure legal compliance in ombudsman operations: LGPD, deadlines, transparency obligations.
- Plan governance and improvements: short-term solutions plus lasting reforms.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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