Hospital Services Course
This course provides essential skills for improving hospital operations, focusing on patient flow, workflow analysis, and team coordination using proven methodologies like Lean and root cause analysis to enhance efficiency and patient experience.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Hospital Services Course equips you with practical tools to smooth patient movement, cut down on hold-ups, and boost everyday operations. You will learn to interpret performance dashboards, chart out services, and examine workflows using Lean principles, queueing theory, and root cause analysis. Develop focused interventions, enhance communication and teamwork, and create lasting improvement strategies that better the experience for patients and staff.
Elevify advantages
Develop skills
- Build hospital dashboards: monitor flow, identify problems, respond swiftly.
- Optimise patient flow: reduce ED waiting times, bed delays, and blockages.
- Lead cross-team coordination: daily huddles, SBAR handovers, escalation routes.
- Apply Lean and RCA tools: uncover root causes and eliminate waste promptly.
- Design rapid improvement plans: SMART objectives, PDSA trials, clear RACI.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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