Health Services Organization Course
Master clinic operations through the Health Services Organisation Course. Gain skills in scheduling, capacity planning, KPIs, patient flow optimisation, safety measures, and team-based care to reduce wait times, minimise errors, and enhance patient satisfaction in contemporary hospital management. This course equips you with practical strategies for efficient outpatient services using data-driven approaches and lean methodologies.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Health Services Organisation Course provides practical tools to optimise outpatient clinics, covering appointment scheduling, capacity planning, demand management, triage, clinical workflows, and seamless information integration. You will master lean techniques, team roles, governance structures, and performance metrics to eliminate delays, boost safety, and improve patient experience through informed, data-backed decisions.
Elevify advantages
Develop skills
- Clinic KPIs and dashboards: monitor wait times, safety, and patient satisfaction quickly.
- Smart scheduling and capacity planning: reduce no-shows and align staff with actual demand.
- Optimise patient flow: eliminate bottlenecks using lean principles, queue management, and PDSA cycles.
- Team-based clinic roles: define tasks, handoffs, and escalation protocols for safe patient care.
- Governance and shift planning: establish reporting structures, huddles, and extended-hour services.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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