Patient Communication Skills Course
Gain confident and compassionate skills for patient talks, especially tough ones, bad news delivery, and end-of-life care. Master practical scripts, emotion de-escalation, family meetings, and self-care strategies designed for healthcare workers to handle challenges effectively while preventing burnout.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you to manage challenging patient discussions with clarity and assurance. You will learn simple language, empathetic replies, de-escalation methods, and frameworks like SPIKES for breaking bad news. Practice real-life scripts, conduct family meetings, plan follow-ups, and adopt self-care practices to avoid burnout and boost team collaboration in healthcare settings.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, right tone, and body language confidently.
- Explain medical diagnoses simply with plain language, teach-back method, and no jargon.
- Quickly calm emotions like anger, denial, and fears using empathy tools.
- Lead family meetings to align wishes, discuss DNR orders, and record decisions.
- Safeguard yourself and team with debriefs, spotting burnout signs, and support systems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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