Tourism and Leisure Reception Officer Training
This course equips you with essential front-desk skills for resorts and leisure parks. You will learn to manage guest arrivals confidently, uphold safety and child protection standards, support accessibility requirements, resolve complaints professionally, and communicate clearly to ensure memorable experiences for all international visitors, especially families.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills to welcome international families confidently, manage efficient check-ins and check-outs, and coordinate resort services. Master handling safety protocols, child-focused procedures, accessibility accommodations, clear signage, written guides, and guest complaints using professional communication, empathy, and strong organisation for top-notch visitor experiences.
Elevify advantages
Develop skills
- Master resort operations: handle check-in, services, and schedules seamlessly.
- Develop guest reception skills: greet families warmly, verify bookings, explain services quickly.
- Gain accessibility expertise: assist guests with special needs for safe, comfortable stays.
- Implement safety and child care protocols: enforce rules, mitigate risks, safeguard children.
- Master complaint handling: calm situations and provide suitable solutions effectively.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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