Luxury Hotel Receptionist Training
Gain mastery in delivering 5-star front desk service for luxury hotels, including VIP check-ins, effective upselling, solutions for overbookings, and excellent guest communication. Perfect for professionals in travel and tourism who want to provide outstanding service and advance their careers in hospitality. This course builds essential skills for high-end hotel operations, ensuring you handle real-world scenarios with confidence and professionalism.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on skills for top-class front desk service in luxury hotels right from the start. You will cover VIP guest handling, smooth check-in processes, managing early arrivals and room assignments, plus working seamlessly with housekeeping, concierge, and bell staff. Gain expertise in resolving complaints, ethical upselling techniques, handling overbookings, and practical scripts, emails, and templates to enhance guest satisfaction and increase revenue quickly.
Elevify advantages
Develop skills
- Master luxury front desk operations for seamless 5-star guest service from arrival to departure.
- Coordinate PMS systems and teams like housekeeping, concierge, and bell staff effectively.
- Develop upselling skills to promote upgrades, packages, and experiences ethically.
- Excel in guest communication, managing VIPs, complaints, and professional emails.
- Handle overbookings and incidents with quick, calm solutions to keep guests happy.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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