Hotel Receptionist Training
Gain expertise in front desk operations, reservation management, billing processes and guest communication to confidently manage overbooking situations, guest complaints and peak shift demands. Develop the professional competencies that hotel and tourism employers seek globally, ensuring you excel as a receptionist in dynamic hospitality settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance your front desk abilities through this practical course covering check-in, check-out procedures, managing reservations, handling upgrades and overbooking. Master effective guest interactions, resolving complaints, service recovery techniques, along with billing, payments and corporate accounts. Improve time management, multitasking, professional behaviour, PMS system entries, shift handovers and collaboration with essential hotel departments.
Elevify advantages
Develop skills
- Master reservations: confidently manage overbooking, upgrades and walk-in guests.
- Excel at front desk tasks: perform check-in, check-out and room assignments professionally.
- Develop billing proficiency: accurately handle payments, folios, refunds and audits.
- Learn service recovery: swiftly resolve complaints, noise problems and difficult guests.
- Enhance communication: effectively coordinate with teams, record incidents and oversee busy shifts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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