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Hotel Receptionist Training

Hotel Receptionist Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Enhance your front desk abilities through this practical course covering check-in, check-out procedures, managing reservations, handling upgrades and overbooking. Master effective guest interactions, resolving complaints, service recovery techniques, along with billing, payments and corporate accounts. Improve time management, multitasking, professional behaviour, PMS system entries, shift handovers and collaboration with essential hotel departments.

Elevify advantages

Develop skills

  • Master reservations: confidently manage overbooking, upgrades and walk-in guests.
  • Excel at front desk tasks: perform check-in, check-out and room assignments professionally.
  • Develop billing proficiency: accurately handle payments, folios, refunds and audits.
  • Learn service recovery: swiftly resolve complaints, noise problems and difficult guests.
  • Enhance communication: effectively coordinate with teams, record incidents and oversee busy shifts.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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