Hotel Front Desk & Reservations Training Course
Gain mastery in hotel front desk and reservations: manage calls, check-ins, payments, overbookings, and guest issues confidently. Perfect for travel and hospitality workers seeking excellent service and advancement in hotel management.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hotel Front Desk and Reservations Training Course equips you with hands-on abilities to handle calls, make precise bookings, and operate Property Management Systems effectively. Master smooth check-in and check-out processes, verify payments and IDs, prevent overbookings, use guest interaction scripts, and resolve conflicts. Employ practical checklists, enhance time management, stay composed under stress, and provide top-notch, efficient service on every shift.
Elevify advantages
Develop skills
- Professional booking management: handle, record and confirm reservations quickly.
- Skilled PMS usage: perform check-ins, check-outs, manage accounts and room stock.
- Overbooking prevention: avoid problems, reassign guests and ensure satisfaction.
- Payment and dispute expertise: correct bills, handle payments and settle issues.
- Front desk efficiency: follow checklists, manage tasks and remain composed.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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