Hotel Front Desk Receptionist Training Course
Master hotel front desk skills to handle check-in, billing disputes, room delays, and noise complaints with confidence. Learn guest communication, de-escalation, PMS and billing tools, and service recovery to boost guest satisfaction and your tourism career in the hospitality industry.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hotel Front Desk Receptionist Training Course equips you with practical skills to manage arrivals, check-ins, check-outs, and room readiness confidently. You will learn professional guest communication, basic English-Spanish service phrases, billing dispute resolution, handling noise and delay incidents, PMS and POS fundamentals, documentation standards, and stress management techniques to safeguard reputation and ensure consistent high-quality service every shift.
Elevify advantages
Develop skills
- Guest communication mastery: handle check-in, complaints, and reviews with ease.
- Billing dispute resolution: audit folios, explain charges, and prevent double bills.
- Incident handling skills: manage noise, delays, and room issues with calm authority.
- PMS and POS proficiency: run check-ins, vouchers, refunds, and reversals fast.
- Peak-shift performance: triage guests, multitask, and stay resilient under stress.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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