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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Hotel Guest Service Standards Training provides straightforward, practical guidelines for handling all guest contacts from arrival to departure. You will master polite salutations, proper posture, ready phrases, daily task lists, teamwork with other units, and precise documentation. Gain hands-on skills in managing grievances, calming tensions, and gathering input to ensure smooth, effective, and lasting guest visits every day.

Elevify advantages

Develop skills

  • Front desk dialogues: provide steady, refined welcomes and goodbyes.
  • Guest-priority approach: implement welcome standards in all hotel dealings.
  • Duty teamwork: apply lists to sync front desk with cleaning and food services.
  • Arrival and departure skills: execute quick, precise, visitor-friendly steps.
  • Grievance handling: calm matters using compassion, responsibility, and detailed notes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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