Hotel Customer Service Protocols Course
Gain expertise in hotel guest service standards to offer reliable, top-quality experiences for visitors. Cover front desk dialogues, arrival and departure procedures, grievance management, and collaboration across departments, designed for those in travel and hospitality fields. This course equips you with tools for professional excellence in customer care, boosting satisfaction and operational flow in busy hotel settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hotel Guest Service Standards Training provides straightforward, practical guidelines for handling all guest contacts from arrival to departure. You will master polite salutations, proper posture, ready phrases, daily task lists, teamwork with other units, and precise documentation. Gain hands-on skills in managing grievances, calming tensions, and gathering input to ensure smooth, effective, and lasting guest visits every day.
Elevify advantages
Develop skills
- Front desk dialogues: provide steady, refined welcomes and goodbyes.
- Guest-priority approach: implement welcome standards in all hotel dealings.
- Duty teamwork: apply lists to sync front desk with cleaning and food services.
- Arrival and departure skills: execute quick, precise, visitor-friendly steps.
- Grievance handling: calm matters using compassion, responsibility, and detailed notes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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