Reservations Agent Course
This course trains aspiring reservations agents in handling U.S. intercity train bookings, from interpreting customer inquiries to creating efficient itineraries and managing policies.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Reservations Agent Course equips you with hands-on skills to check out U.S. intercity train choices, weigh up operators, timetables, and service types, and put together straightforward return-trip plans for routes like Lagos–Abuja. You'll learn to make sense of customer emails, pose sharp follow-up questions, record bookings properly, break down fare policies, manage adjustments and rescheduling, and draft polished, customer-friendly confirmations each time.
Elevify advantages
Develop skills
- Customer needs breakdown: swiftly unpack travel emails into straightforward train requests.
- Train research expertise: weigh U.S. rail paths, schedules, classes, and prices.
- Itinerary creation: build return-trip train plans with clever cost-time balances.
- Policy-smart guidance: clarify fare rules, modifications, refunds, and booking periods.
- Sharp email skills: compose crisp confirmations, updates, and rescheduling proposals.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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