APMR Agent Training
APMR Agent Training develops essential skills for assisting passengers with reduced mobility (PRM) in airports. It covers safe wheelchair transfers, emergency medical responses, effective communication with diverse passengers including those with low vision or limited English, peak-time prioritisation, guide dog handling, and full compliance with IATA, ICAO, and local regulations. You will gain confidence to coordinate with airlines, security, and medical teams, ensuring dignified and efficient service in all situations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical skills to help passengers with reduced mobility safely. You will master health checks, emergency responses, communicating with low-English proficiency and visually impaired passengers, proper wheelchair handling and transfers, managing guide dogs, accurate documentation, and working with airlines, security, and medical teams for seamless, compliant travel experiences.
Elevify advantages
Develop skills
- Quick emergency response for unwell passengers: act promptly, document thoroughly, and coordinate effectively.
- Safe mobility and wheelchair assistance: execute confident transfers and boarding procedures.
- Clear communication with low-vision and low-English passengers: stay calm, respectful, and precise.
- Peak-time triage skills: assess needs rapidly and prioritise PRM support.
- Regulatory compliance for PRM and service animals: follow IATA, ICAO, and local guidelines.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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