Telephony Training
Gain mastery in contemporary telephony through practical VoIP, SIP, and unified communications. This course covers selecting platforms, creating numbering plans, designing call flows, implementing security measures, managing rollouts, and troubleshooting effectively to provide dependable, top-quality voice services for your organisation. It equips you with essential skills for seamless communication infrastructure.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Telephony Training offers a hands-on guide to modern VoIP and unified communications systems. You will learn to evaluate platforms, create call flows, set up numbering plans, and align features with user requirements. Additionally, you will develop end-user training programmes, manage smooth deployments, and use targeted troubleshooting to fix common problems swiftly, ensuring reliable calls, messaging, and voicemail services.
Elevify advantages
Develop skills
- Design VoIP/UC solutions by choosing platforms, aligning features, and securing SIP trunks.
- Create numbering plans including user groups, extensions, and PSTN porting processes.
- Develop UC call flows for presence, softphones, remote workers, queues, and voicemail.
- Manage UC rollout with communication plans, pilot testing, go-live assistance, and user adoption strategies.
- Troubleshoot rapidly issues like softphone setup, logins, audio problems, and voicemail-to-email delivery.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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