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General Telephony Course

General Telephony Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course offers a hands-on, quick-paced look at today's voice systems, covering PSTN, TDM PBXs, VoIP, SIP, and RTP. You'll learn to create dialplans, call flows, and numbering schemes, plan shifts to new systems, manage analogue gear, and link up IP or cloud PBXs. It also tackles QoS, security, backups, E911, and practical tests to help you roll out solid, top-notch calling setups with full confidence.

Elevify advantages

Develop skills

  • Design VoIP setups: select codecs, map call flows, and configure IP PBX or cloud PBX systems.
  • Create dialplans: set up DIDs, IVR menus, hunt groups, and extension numbers.
  • Optimise QoS and reliability: adjust voice traffic, add redundancy, and route E911 calls.
  • Deploy SIP trunks and SBCs: secure connections, standardise signals, and verify PSTN links.
  • Strategise PSTN-to-VoIP shifts: manage hybrid systems, port numbers, and support analogue devices.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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