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Telecommunications Agent Course

Telecommunications Agent Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical skills to manage real customer calls confidently, from billing disagreements and budget plan enquiries to remote work requirements and bundle creation. You will learn straightforward scripts, customer needs evaluation, offer bundling, essential legal and billing guidelines, and vital performance indicators to resolve matters quicker, grow sales, and provide a seamless, dependable service for every client you handle.

Elevify advantages

Develop skills

  • Telecom plan design: create straightforward, money-making mobile and home internet packages.
  • Customer scenario scripting: deal with billing, budget, and remote worker calls swiftly.
  • Needs-based selling: evaluate usage, pair with suitable plans, and seal high-value telecom agreements.
  • Market research basics: compare rival offers and refresh scripts in no time.
  • Operational excellence: oversee activations, escalations, and KPIs assuredly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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