Troubleshooting Course
This course equips you with essential troubleshooting skills for IT support, covering network issues, Windows configurations, hardware diagnostics, and professional documentation practices to resolve problems efficiently and confidently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Troubleshooting Course provides you with a straightforward, repeatable method to fix problems quicker and with assurance. You will learn organised troubleshooting, LAN and VoIP fault-finding, Windows file sharing and access rights, laptop hardware and speed checks, plus Windows 10/11 system utilities. Develop solid skills in talking things through, recording details, and passing on issues so that every support request is managed properly, swiftly, and like a pro.
Elevify advantages
Develop skills
- Organised troubleshooting: use quick, repeatable ways to diagnose faults.
- Network and VoIP repairs: sort out LAN, Wi-Fi, DNS, and call clarity problems.
- Windows access fixes: check NTFS, shared folders, and login errors.
- Laptop speed optimisation: handle driver, heat, and storage slowdowns.
- Professional IT records: write clear support notes, proof, and handover details.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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