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Sphinx course

Sphinx course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Sphinx course teaches you to create effective customer surveys, clean and import data properly, and develop solid satisfaction and NPS metrics. You will analyse customer segments, open-text responses, and key drivers, then transform insights into actionable recommendations, executive summaries, dashboards, and reports that drive data-backed decisions and ongoing experience enhancements.

Elevify advantages

Develop skills

  • Text analytics with Sphinx: quickly code themes and measure customer sentiments.
  • Survey data preparation: clean, recode, and import CX data into Sphinx efficiently.
  • NPS and satisfaction metrics: calculate, verify, and interpret key CX scores accurately.
  • CX survey design: craft unbiased questionnaires to fully capture customer journeys.
  • Insight reporting: convert Sphinx results into compelling, manager-focused CX narratives.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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