Management System Course
This course provides comprehensive training in IT service management, focusing on incident handling, access control, change processes, configuration management, and implementation strategies to enhance operational efficiency and security.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Management System Course equips you with hands-on skills to set up and manage effective service processes. You will cover the basics of IT service management, CMDB and asset setups, handling incidents, and change processes involving CAB and approvals. Gain expertise in IAM, access management lifecycle, risk handling, system integrations, deployment planning, and governance to boost reliability, security, compliance, and daily operations swiftly.
Elevify advantages
Develop skills
- Incident Management: handle complete IT incidents using SLAs and proper triage steps.
- IAM & Access Control: create RBAC/ABAC systems, apply least privilege, and manage user lifecycles.
- Change Management: develop CAB processes, approvals, and secure release methods.
- CMDB & Assets: structure CIs, integrate tools, and ensure configuration data remains accurate.
- Implementation Blueprint: organise deployment, integrations, and risk controls efficiently.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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