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IT support technician training

IT support technician training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This IT Support Technician Training provides hands-on skills for quickly fixing user problems. You will cover ticket handling, service levels, escalations, Windows user accounts, Active Directory, identity setup, Wi-Fi fixes, printer troubleshooting, and team tools using reliable methods. Develop strong communication, documentation, and remote support practices in this practical programme.

Elevify advantages

Develop skills

  • Wi-Fi and network troubleshooting: Resolve connection drops using key command-line tools.
  • Printer and print server fixes: Quickly sort print queues, spooler faults, and driver problems.
  • Windows and Active Directory account recovery: Fix login issues, account locks, and domain connections.
  • User account setup and file permissions: Add new staff and protect shared files efficiently.
  • Help desk communication skills: Manage tickets, meet SLAs, and deal with difficult customers confidently.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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