IT support technician training
Gain essential IT support skills to handle Wi-Fi and network faults, printer and USB issues, audio-video problems, account management, and tickets professionally with service level agreements to advance your career in tech support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Support Technician Training provides hands-on skills for quickly fixing user problems. You will cover ticket handling, service levels, escalations, Windows user accounts, Active Directory, identity setup, Wi-Fi fixes, printer troubleshooting, and team tools using reliable methods. Develop strong communication, documentation, and remote support practices in this practical programme.
Elevify advantages
Develop skills
- Wi-Fi and network troubleshooting: Resolve connection drops using key command-line tools.
- Printer and print server fixes: Quickly sort print queues, spooler faults, and driver problems.
- Windows and Active Directory account recovery: Fix login issues, account locks, and domain connections.
- User account setup and file permissions: Add new staff and protect shared files efficiently.
- Help desk communication skills: Manage tickets, meet SLAs, and deal with difficult customers confidently.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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