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IT Support Specialist Course

IT Support Specialist Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The IT Support Specialist Course equips you with practical, job-ready skills to handle tickets confidently, enhance communication, and document every step properly. You will learn to diagnose Windows performance problems, resolve email and Microsoft 365 connectivity issues, manage access to shared resources, and create preventive guides and knowledge bases that minimise recurring issues and increase user satisfaction throughout your organisation.

Elevify advantages

Develop skills

  • Build IT knowledge bases: create clear guides, KB articles, and microlearning materials.
  • Troubleshoot Windows laptops quickly: diagnose performance, storage, and network problems.
  • Resolve Microsoft 365 and email issues: fix Outlook, authentication, DNS, and connectivity.
  • Master ticket handling: structured triage, documentation, escalation, and follow-up.
  • Manage shared folders securely: analyse permissions, access errors, and client problems.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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