IT Support Specialist Course
This course provides essential skills for IT support specialists, focusing on troubleshooting, ticket management, and knowledge base creation to improve organizational efficiency and user satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The IT Support Specialist Course equips you with practical, job-ready skills to handle tickets confidently, enhance communication, and document every step properly. You will learn to diagnose Windows performance problems, resolve email and Microsoft 365 connectivity issues, manage access to shared resources, and create preventive guides and knowledge bases that minimise recurring issues and increase user satisfaction throughout your organisation.
Elevify advantages
Develop skills
- Build IT knowledge bases: create clear guides, KB articles, and microlearning materials.
- Troubleshoot Windows laptops quickly: diagnose performance, storage, and network problems.
- Resolve Microsoft 365 and email issues: fix Outlook, authentication, DNS, and connectivity.
- Master ticket handling: structured triage, documentation, escalation, and follow-up.
- Manage shared folders securely: analyse permissions, access errors, and client problems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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