Digital mediation training
This Digital Mediation Training prepares tech pros to confidently assist vulnerable users with online public services. It covers onboarding, accessibility, safety, and workflow design for health appointments and unemployment benefits, ensuring smooth, secure experiences.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to guide users confidently through online public services. Master designing seamless onboarding, supportive scripts, and clear communication for hesitant users. Learn accessibility, safety, privacy, and step-by-step workflows for health and benefits services, plus tools for evaluation and improvement.
Elevify advantages
Develop skills
- Design smooth digital onboarding for easy user starts.
- Apply inclusive UX for low literacy, disabilities, and language barriers.
- Coach on safety like passwords, 2FA, scams, and consent simply.
- Map service workflows into clear, guided steps.
- Use data on usage, failures, feedback to improve support.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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