digital mediation training
This Digital Mediation Training prepares tech pros to confidently assist vulnerable users with online public services. It covers onboarding, accessibility, safety, and workflow design for health appointments and unemployment benefits, ensuring smooth, secure experiences.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to guide users confidently through online public services. Master designing seamless onboarding, supportive scripts, and clear communication for hesitant users. Learn accessibility, safety, privacy, and step-by-step workflows for health and benefits services, plus tools for evaluation and improvement.
Elevify advantages
Develop skills
- Design smooth digital onboarding for easy user starts.
- Apply inclusive UX for low literacy, disabilities, and language barriers.
- Coach on safety like passwords, 2FA, scams, and consent simply.
- Map service workflows into clear, guided steps.
- Use data on usage, failures, feedback to improve support.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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