Jira Service Management Course
This course equips you with essential skills to implement and optimize Jira Service Management for efficient IT service delivery, covering workflow design, request configuration, SLA management, intake optimization, and reporting.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Jira Service Management Course teaches you how to create clear request types, categories, and forms, set priorities and SLAs, and develop smart queues that direct work to the appropriate team. You will set up user access, intake channels, and communication templates, outline real-life workflows, incorporate automation, and produce reports and dashboards that lower incident numbers, shorten resolution periods, and steadily enhance service quality.
Elevify advantages
Develop skills
- Design JSM workflows: map business processes into clear, efficient ticket flows.
- Configure request types: build practical IT portals with smart required fields.
- Set priorities and SLAs: define targets, queues, and routing for fast resolution.
- Optimize ticket intake: tune portals, email channels, and communication templates.
- Build JSM reports: track MTTR, SLA breaches, and trends for continuous improvement.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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