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Jira Service Management Course

Jira Service Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Jira Service Management Course teaches you how to create clear request types, categories, and forms, set priorities and SLAs, and develop smart queues that direct work to the appropriate team. You will set up user access, intake channels, and communication templates, outline real-life workflows, incorporate automation, and produce reports and dashboards that lower incident numbers, shorten resolution periods, and steadily enhance service quality.

Elevify advantages

Develop skills

  • Design JSM workflows: map business processes into clear, efficient ticket flows.
  • Configure request types: build practical IT portals with smart required fields.
  • Set priorities and SLAs: define targets, queues, and routing for fast resolution.
  • Optimize ticket intake: tune portals, email channels, and communication templates.
  • Build JSM reports: track MTTR, SLA breaches, and trends for continuous improvement.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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