Technical Support Fundamentals Course
This course provides foundational skills for technical support, covering troubleshooting, diagnostics, and effective user communication to handle incidents efficiently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Technical Support Fundamentals Course equips you with practical skills to manage real-life incidents confidently. You will learn systematic troubleshooting for performance problems, straightforward printer diagnostics, and step-by-step checks for network connectivity. Develop solid communication practices, from empathetic discussions with users to brief ticket documentation, prioritisation, triage, and escalation to solve issues quicker and more dependably.
Elevify advantages
Develop skills
- Performance troubleshooting: swiftly identify CPU, memory, disk, and network problems.
- Network diagnostics: apply ping, tracert, and DNS tools to fix connectivity issues.
- Printer support: resolve queues, drivers, spooler faults, and recognise when to escalate.
- Incident triage: rank tickets based on impact and urgency for prompt, targeted action.
- User communication: use clear, empathetic scripts for chat, email, and phone assistance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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