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Aided Course

Aided Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Aided Course teaches you how to evaluate current support processes, reduce repeated requests, and create efficient, automated ticket management from start to finish. You will develop practical guides for password resets and VPN problems, utilise metrics and dashboards to monitor performance, and implement scripts, templates, and AI tools to minimise manual tasks while boosting reliability, security, and user satisfaction daily.

Elevify advantages

Develop skills

  • Map IT support workflows: quickly identify bottlenecks, gaps, and automation opportunities.
  • Build password reset and VPN playbooks: fast, auditable, low-error solutions.
  • Design automated ticket flows: intelligent intake, triage, routing, and closure.
  • Create scripts and templates: reduce repetitive work with safe, tested automations.
  • Track IT support KPIs: dashboards for SLA, FCR, volume, and satisfaction.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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