Conflict Resolution Methods & Group Dynamics Course
Gain the confidence to navigate complex group dynamics in social work settings. Master conflict resolution techniques, de-escalation methods, restorative approaches, and trauma-sensitive facilitation to ease tensions, foster trust, and ensure support groups remain safe, inclusive, and productive for all participants.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course equips you with skills to confidently handle challenging support groups using proven conflict resolution strategies and trauma-aware approaches. You will master reading group interactions, calming heated situations, establishing strong guidelines, and addressing tough behaviours while safeguarding your mental health. Get ready-to-use tools, dialogue guides, and session outlines for immediate application in community environments.
Elevify advantages
Develop skills
- Lead support groups effectively by applying group dynamics principles in live sessions.
- Quickly resolve conflicts using Nonviolent Communication, de-escalation tactics, and trauma-informed guides.
- Handle challenging behaviours like sarcasm, side conversations, and dominating talk securely.
- Create brief, powerful interventions with plans for 3-4 focused conflict resolution sessions.
- Safeguard your wellbeing through ethical practices, firm boundaries, and strategies to prevent burnout.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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