Telephone Switchboard Training
Gain essential skills for telephone switchboard operations in secretarial positions: handle busy PBX lines, direct calls efficiently under stress, apply professional scripts, manage confidential discussions, record events properly, and provide steady, assured service consistently. This course builds confidence in real-world phone handling for busy offices.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to operate modern PBX and multi-line phone systems confidently. You will master greeting protocols, managing holds, soothing angry callers, directing tricky calls, and correcting mistakes smoothly. Gain expertise in call records, privacy rules, voicemail setup, and call transfers for precise, quick, and top-quality service in every call.
Elevify advantages
Develop skills
- Professional call management: control multi-line PBX calls with steady accuracy.
- De-escalation techniques: soothe frustrated callers and share tough news politely.
- Efficient call direction: assess, rank, and pass executive calls without issues.
- Quick error fixes: resolve wrong routes or lost calls swiftly and document properly.
- Secure call treatment: deal with HR, legal, and management calls privately.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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