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Telephone Switchboard Training

Telephone Switchboard Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with hands-on skills to operate modern PBX and multi-line phone systems confidently. You will master greeting protocols, managing holds, soothing angry callers, directing tricky calls, and correcting mistakes smoothly. Gain expertise in call records, privacy rules, voicemail setup, and call transfers for precise, quick, and top-quality service in every call.

Elevify advantages

Develop skills

  • Professional call management: control multi-line PBX calls with steady accuracy.
  • De-escalation techniques: soothe frustrated callers and share tough news politely.
  • Efficient call direction: assess, rank, and pass executive calls without issues.
  • Quick error fixes: resolve wrong routes or lost calls swiftly and document properly.
  • Secure call treatment: deal with HR, legal, and management calls privately.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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