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Switchboard Operator Training

Switchboard Operator Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This practical course trains confident switchboard operators to manage calls efficiently with clarity and speed. You will learn modern phone systems, effective greetings, precise questioning for routing, prioritisation, queue management, escalation protocols, message templates, documentation, and performance metrics for ongoing service improvement.

Elevify advantages

Develop skills

  • Professional call handling: master greetings, tone, and swift clear transfers.
  • Priority call routing: use SOPs to triage, escalate, or take messages quickly.
  • Multi-line management: control queues, holds, and callbacks calmly.
  • Telephony tools fluency: operate PBX, VoIP, IVR, and analytics effectively.
  • Continuous improvement: monitor ASA, AHT, and quality to enhance receptionist performance.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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