Switchboard Operator Training
Gain essential switchboard skills for secretariat positions: expertly handle high-volume calls, prioritise queues, apply professional scripts, manage urgent escalations, ensure confidentiality, and monitor performance metrics to provide rapid, accurate executive phone support in busy environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course trains confident switchboard operators to manage calls efficiently with clarity and speed. You will learn modern phone systems, effective greetings, precise questioning for routing, prioritisation, queue management, escalation protocols, message templates, documentation, and performance metrics for ongoing service improvement.
Elevify advantages
Develop skills
- Professional call handling: master greetings, tone, and swift clear transfers.
- Priority call routing: use SOPs to triage, escalate, or take messages quickly.
- Multi-line management: control queues, holds, and callbacks calmly.
- Telephony tools fluency: operate PBX, VoIP, IVR, and analytics effectively.
- Continuous improvement: monitor ASA, AHT, and quality to enhance receptionist performance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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