Reception Technique Course
Gain top-tier front desk expertise designed for secretariat staff. Perfect guest welcomes, cultural awareness, issue resolution, and inter-department collaboration for efficient check-ins, privacy safeguards, and exceptional five-star service delivery that leaves lasting impressions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with vital front desk skills for seamless, professional guest handling. Master check-in, check-out procedures, reservations, payments, and data privacy. Hone communication, complaint management, service recovery, and teamwork with housekeeping, maintenance, concierge, and food services. Build assurance in serving global guests, overcoming language hurdles, and fulfilling unique requests via hands-on sessions.
Elevify advantages
Develop skills
- Master front desk tasks like check-in, check-out, and payments in live settings.
- Project professional poise with assured welcomes and detailed room info.
- Manage guest calls, emails, and queries with sharp, courteous responses.
- Resolve complaints swiftly using proven de-escalation and fix strategies.
- Coordinate smoothly across housekeeping, food services, and maintenance teams.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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