Reception and Switchboard Hostess Training
This course equips you with essential reception and switchboard hostess skills for secretarial roles. You will master phone etiquette, visitor management, security protocols, confidentiality practices, and practical scripts to remain composed, organised, and productive even on the busiest days. Gain confidence in handling high-pressure situations while projecting a professional image.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance your front desk skills through this hands-on Reception and Switchboard Hostess Training. Master desk organisation, phone etiquette, visitor procedures, and scripts for routine and challenging scenarios. Build expertise in security, confidentiality, and stress control to manage busy periods with poise and provide a consistent professional first impression daily.
Elevify advantages
Develop skills
- Design efficient front desk workflows for quick reception and switchboard operations.
- Handle professional phone calls by greeting, routing, and managing multiple lines smoothly.
- Control visitors and lobby by registering guests, managing waits, and handling VIP access.
- Master tough interactions using proven scripts to calm upset callers and visitors.
- Apply security measures and confidentiality rules for access control and privacy at reception.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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