Public Reception Training
Gain mastery in public reception for Secretariat positions: expertly manage documents, direct visitors, organise queues, resolve conflicts, and communicate professionally face-to-face, via phone, or email, all while safeguarding data and maintaining composure under pressure. This training ensures you deliver top-notch service in demanding environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to manage visitors effectively and with confidence. You will learn to handle missing documents, direct transactions, and control queues while upholding confidentiality and legal standards. Gain expertise in clear communication, resolving conflicts, and building stress tolerance, along with practical phone and email templates for efficient, precise, and professional daily public service.
Elevify advantages
Develop skills
- Reception basics: manage IDs, missing documents, and follow-ups effortlessly.
- Control visitor movement: handle queues, signage, and directions in crowded offices.
- Resolve conflicts: soothe upset visitors and de-escalate issues securely.
- Professional communication: apply clear scripts, tone management, and active listening.
- Multi-channel support: provide reliable info consistently by phone, email, or in person.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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