Office Administration Skills Course
This course equips you with essential office administration skills ideal for secretariat positions. Learn to expertly manage reception duties, phone calls, calendars, emails, filing systems, and message logs. Discover how to create SOPs, templates, and KPIs, while applying feedback and tools to increase efficiency, accuracy, and professional service delivery in your workplace environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain hands-on skills to confidently handle phones, visitors, emails, and documents in this Office Administration Skills Course. Master professional call handling with clear scripts and message logging, plus effective inbox management, calendar scheduling, and filing systems. Develop templates, standard operating procedures (SOPs), key performance indicators (KPIs), and use feedback to enhance daily operations for quicker, more precise support throughout your office.
Elevify advantages
Develop skills
- Master front-desk operations: manage calls, visitors, and data with professional expertise.
- Control inbox and calendar effectively: prioritise emails and schedule appointments like a skilled assistant.
- Develop call-handling scripts: apply clear, confident responses for all phone interactions.
- Set up efficient message systems: create logs, templates, and filing methods for quick access.
- Utilise service improvement tools: monitor KPIs and implement rapid efficiency enhancements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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