Medical Reception Course
This course provides essential skills for managing medical reception duties, including patient intake, appointment scheduling, communication, organization, and reporting to ensure efficient and professional front desk operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Medical Reception Course equips you with practical tools to manage busy front desks confidently. You will learn clear procedures for patient arrivals, basic triage, and privacy regulations, along with scripts for handling calls, scheduling, delays, and no-shows. Develop strong communication and de-escalation skills, implement infection control at the desk, and utilise checklists, reports, and workflows to maintain organised, safe, and professional daily operations.
Elevify advantages
Develop skills
- Mastery of patient intake: apply quick, accurate identification, triage, and privacy measures.
- Control of appointments: schedule, confirm, and handle no-shows using clear scripts.
- De-escalation strategies: manage upset or late patients with calm and firm communication.
- Organisation at the front desk: streamline workflows, documents, and infection control.
- Daily clinic reporting: employ checklists and metrics to monitor flow and enhance service.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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