Head of Secretarial Department Course
This course provides essential skills for leading a secretarial department, focusing on team building, process optimization, performance tracking, and practical tools for efficient office management.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Head of Secretarial Department Course equips you with practical tools to arrange schedules, manage files, and attend to visitors with assurance. You will learn to put together a solid six-person team, allocate clear duties, and establish priorities amid competing needs. Gain mastery in KPIs, reporting, and ongoing enhancement, while utilising ready-to-go templates, checklists, and contemporary office instruments to smoothen everyday tasks and elevate service standards.
Elevify advantages
Develop skills
- Design secretarial teams: define roles, reporting lines, and priorities quickly.
- Build efficient office procedures for scheduling, documents, email, and visitors.
- Use KPIs and simple data tools to monitor secretarial performance and enhance it.
- Apply root-cause analysis to address lateness, disorganisation, and delayed responses.
- Implement templates, checklists, and shared calendars for seamless daily oversight.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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