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Administrative and Reception Agent Training

Administrative and Reception Agent Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This practical training equips you with skills for confident front desk duties. Master professional phone etiquette, accurate message recording, and courteous scripts for calls, emails, and walk-ins. Build expertise in customer service, resolving conflicts calmly, managing time effectively, and maintaining precise records to provide reliable daily support.

Elevify advantages

Develop skills

  • Professional call handling: capture complete messages and direct calls accurately.
  • Front desk expertise: welcome, assess, and prioritise visitors and calls swiftly.
  • Administrative organisation: maintain accurate logs, schedules, and follow-ups.
  • Polished communication: provide clear, polite responses via phone and email.
  • Conflict resolution: calm tense situations and record issues efficiently.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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