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Key Account Manager Training

Key Account Manager Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with practical steps to safeguard renewals and boost growth in complex retail customer experience settings. You will learn to identify account risks and opportunities, map key stakeholders, craft focused engagement strategies, develop value propositions supported by ROI, and build a 12-month plan featuring clear KPIs, timelines, and actions to enhance relationships and achieve lasting growth.

Elevify advantages

Develop skills

  • Diagnose accounts quickly to detect churn risks, upsell potential, and establish precise renewal KPIs.
  • Map stakeholders effectively, targeting retail decision-makers with customised value narratives.
  • Apply retail CX metrics like NPS, CSAT, and CLTV to uncover actionable sales opportunities.
  • Design powerful value propositions with ROI evidence to secure high-level strategic meetings.
  • Create detailed 12-month account plans with scheduled actions for renewal protection and 20% growth.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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