from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Care Course equips you with practical tools to handle daily shop routines, organise shifts, and cut down waiting times while maintaining a professional and welcoming atmosphere. You will learn to manage complaints, clarify policies, and de-escalate tough situations, then convert each visit into loyalty via clear communication, advisory support, effective follow-ups, and straightforward metrics that measure genuine gains in customer satisfaction.
Elevify advantages
Develop skills
- Mastery of retail customer journey: enhance satisfaction and in-store sales conversions.
- Tactics for handling objections: resolve complaints quickly and safeguard the sale.
- Consultative selling approaches: identify needs, showcase value, and close deals ethically.
- CRM and queue management skills: reduce wait times and boost follow-up effectiveness.
- Playbook for building loyalty: leverage feedback, KPIs, and follow-ups to encourage repeat visits.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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