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Customer Care Course

Customer Care Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Care Course equips you with practical tools to handle daily shop routines, organise shifts, and cut down waiting times while maintaining a professional and welcoming atmosphere. You will learn to manage complaints, clarify policies, and de-escalate tough situations, then convert each visit into loyalty via clear communication, advisory support, effective follow-ups, and straightforward metrics that measure genuine gains in customer satisfaction.

Elevify advantages

Develop skills

  • Mastery of retail customer journey: enhance satisfaction and in-store sales conversions.
  • Tactics for handling objections: resolve complaints quickly and safeguard the sale.
  • Consultative selling approaches: identify needs, showcase value, and close deals ethically.
  • CRM and queue management skills: reduce wait times and boost follow-up effectiveness.
  • Playbook for building loyalty: leverage feedback, KPIs, and follow-ups to encourage repeat visits.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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