Back Office Operations Course
This course equips you with essential skills to excel in back office operations for sales teams. You will streamline order processing, minimise mistakes, enhance CRM data integrity, and improve delivery timelines. Discover practical strategies, standard operating procedures, and key performance indicators to manage high volumes of orders effectively, delivering superior customer experiences and operational efficiency in a fast-paced environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain expertise in back office operations for handling office equipment orders efficiently. Master order management basics, inventory principles, and CRM data accuracy, while implementing automation tools, templates, and standard procedures to minimise errors and delays. Develop abilities in performance metrics, task prioritisation, clear communication, and risk management to process more orders precisely, update customers promptly, and ensure seamless, regulation-compliant delivery processes.
Elevify advantages
Develop skills
- Master order management: process intricate B2B orders swiftly and precisely.
- Excel in CRM and ERP data handling: input, integrate, and verify sales orders flawlessly without revisions.
- Implement basic automation: leverage checklists, macros, and workflows to slash administrative workload.
- Drive operations with KPIs: monitor cycle times, fulfilment rates, and error levels in sales back office.
- Optimise customer service: handle delays, returns, and service agreements professionally to retain business.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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