from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you to manage complaints, returns, and after-sales matters with assurance while ensuring queues flow well and customers stay updated. You will master straightforward communication, calming tense situations, and inclusive service, along with easy tools, scripts, and checklists for everyday application. Additionally, you will create a workable enhancement strategy based on actual figures, customer input, and fast research into top practices to increase satisfaction and customer faithfulness.
Elevify advantages
Develop skills
- Mastery of retail communication: manage shop conversations with clearness and understanding.
- Handling complaints and returns: sort out problems quickly using professional steps.
- Efficiency in queues and service desks: reduce waiting periods with straightforward, tested methods.
- Planning retail improvements: create fast trials, monitor key measures, and polish service.
- Product-focused selling: describe features plainly and suggest extras without forcing.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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