In-Store Sales Training
This practical in-store sales training course equips retail staff with essential skills to boost store performance. Participants will master confident greetings, effective needs discovery using smart questions, product recommendations based on benefits, handling objections and complaints to preserve loyalty, closing sales naturally, cross-selling and upselling techniques, as well as visual merchandising basics and daily floor management to convert every shopper into a loyal, high-value customer.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance your in-store sales performance through this practical course that covers effective customer greetings, probing questions to uncover needs, adaptable conversation scripts, benefit-focused product recommendations, objection handling, complaint resolution while maintaining customer goodwill, confident closing techniques, cross-selling strategies, visual merchandising, and daily store routines to ensure every customer interaction is seamless, helpful, and encourages repeat visits.
Elevify advantages
Develop skills
- Master in-store conversations: greet customers warmly, ask smart questions, and guide them effortlessly.
- Recover from complaints quickly: soothe upset customers and safeguard store loyalty effectively.
- Close sales confidently: identify buying cues and execute closes, upsells, or cross-sells seamlessly.
- Expertly match products: align customer needs with styles, fabrics, and key benefits in moments.
- Learn visual merchandising fundamentals: create attractive displays that turn browsers into buyers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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