Flower Shop Reception and Customer Service Course
Gain mastery in flower shop reception and customer service: confidently manage phone calls, orders, pricing, delivery coordination, payments, and complaints. Utilise scripts, checklists, and practical tools to increase sales, cut down errors, and satisfy every customer. Perfect for busy florists aiming to excel in front-line service and build lasting client loyalty.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Flower Shop Reception and Customer Service Course equips you with hands-on skills to manage customer enquiries, process orders correctly, and cope with peak periods confidently. You will cover essential pricing knowledge, product types, upselling phrases, delivery arrangements, plus straightforward rules on payments, refunds, and handling complaints. Employ prepared scripts, templates, and checklists to enhance interactions, minimise mistakes, and ensure repeat business.
Elevify advantages
Develop skills
- Florist product pricing: quickly provide clear price ranges and clever upsells.
- Delivery scheduling: handle urgent orders, routes, and keep customers informed seamlessly.
- Retail policies expertise: effortlessly explain refunds, payments, and privacy rules.
- Professional customer interaction: manage calls, complaints, and sales with empathy.
- Order precision techniques: apply checklists, scripts, and logs to avoid mistakes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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