Department Head Training
Gain essential skills for leading as a retail department head: oversee daily floor activities, coach teams like women’s apparel staff, elevate KPIs, address sales drops, and control risks using straightforward checklists, quick learning tools, and a reliable 4-week plan for sales and operations turnaround. This course builds confidence in managing teams and boosting results sustainably.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips department heads with hands-on tools to guide teams effectively, manage smooth shifts, and rapidly improve performance. You will master structured training methods, everyday briefing practices, and motivation strategies to uphold top standards. Gain expertise in tracking KPIs, diagnosing sales issues, crafting 4-week recovery plans, plus handling risks and root cause analysis, empowering you to steady operations and achieve lasting success confidently.
Elevify advantages
Develop skills
- Master retail coaching: provide instant feedback, conduct role-plays, and use bite-sized learning sessions.
- Lead daily routines: facilitate briefings, patrol the floor, and conduct shift-end evaluations.
- Make decisions using KPIs: analyse sales data and metrics to drive quick performance gains.
- Plan sales recovery: develop 4-week strategies covering stock, staff, and customer service.
- Manage risks and contingencies: tackle staff shortages, customer issues, and operational breakdowns.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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